Teams Audio Troubleshooting

🎧 Adjusting Audio Features in Microsoft Teams

Purpose:
This guide provides step-by-step instructions, complemented by visuals, to help users adjust audio settings in Microsoft Teams for optimal sound quality during meetings and calls.

🔧 Step-by-Step: Adjust Your Audio Settings

Access Settings in Microsoft Teams

Open Microsoft Teams.
Click your profile picture in the top-right corner.
Select Settings from the dropdown menu.
Click on the Devices tab on the left-hand side.

🎙️ Choose Your Audio Devices

Under the “Audio devices” section:

Use the dropdown to select the correct device (e.g., headset, built-in speakers).
Customize:
- Speaker
- Microphone
- Ringer

🧪 Click Make a test call to check your current settings.

📢 Adjust Microphone and Speaker Volume

In the Microphone section, adjust the input level using the slider.
In the Speaker section, adjust the output volume.

If Teams is not detecting your microphone, try selecting a different input device from the dropdown.

🎚️ Noise Suppression (Optional)

Scroll down to the Noise suppression section.
Choose your preferred level:
- Auto (Default) – Intelligent filtering based on surroundings.
- High – Filters out all background sound except your voice.
- Low – Useful when playing music or needing ambient sound.
- Off – No background noise filtering.

✅ Tip: “High” noise suppression may use more system resources.

🎛️ Advanced Tip: Windows Sound Settings (Optional)

If Teams still isn’t recognizing your preferred devices:

Right-click the sound icon on your Windows taskbar.
Click Sounds > Playback/Recording tab.
Ensure the correct device is set as default.

🧼 Troubleshooting Common Issues

Problem Solution Can't hear others Check speaker selection and increase output volume Others can’t hear you Check mic selection and input volume; run test call Echo or feedback Use a headset or enable “High” noise suppression Mic not working Restart Teams, replug device, check OS permissions

📞 Need More Help?

If you're still experiencing issues after following this guide:

Submit a ticket via Freshservice (or your internal helpdesk).
Include: Device used, Teams version, and issue description.